This article covers four DISCOs in one: PHED (Rivers, Bayelsa, Cross River, Akwa Ibom), KEDCO (Kano, Katsina, Jigawa), KAEDCO/Kaduna Electric (Kaduna, Kebbi, Sokoto, Zamfara), and IBEDC (Oyo, Ogun, Osun, Kwara, and parts of Niger, Ekiti, Kogi). If you're not on Ikeja Electric, Eko Electric, or AEDC, there's a strong chance your DISCO is one of these four. Jump straight to the section for your provider.
PHED — Port Harcourt Electricity Distribution Company
States covered: Rivers, Bayelsa, Cross River, and Akwa Ibom
PHED is owned by 4 Power Consortium Ltd and serves approximately 14 million people across Nigeria's south-south geopolitical zone. Its headquarters sits at 1 Moscow Road, Old GRA, Port Harcourt, Rivers State.
How to recharge your PHED meter
All standard methods work for PHED: your bank's USSD code or app (select PHED under electricity), third-party platforms (VTpass, BuyPower, PowerPlug, Quickteller), or the PHED self-service payment portal at payments.phed.com.ng.
How to contact PHED
| Channel | Detail |
|---|---|
| Phone | 07002255-7433, 09087838801, 09087838800 |
| Head Office | 1 Moscow Road, Old GRA, Port Harcourt, Rivers State |
| Website | phed.com.ng |
| Payment portal | payments.phed.com.ng |
| Social media | Instagram: @phedconnect, Facebook: OfficialPHED |
PHED maintains a Customer Support Centre accessible through payments.phed.com.ng for written complaints and service requests.
Common problems specific to PHED customers
Token purchases for PHED are sometimes confused with EEDC (Enugu Electricity) by platforms that list both with similar state coverage labels — always confirm you've selected PHED specifically, not EEDC, before paying. Also, PHED's franchise covers Akwa Ibom State, which means customers in Uyo, Eket, and Ikot Ekpene are PHED customers regardless of common assumptions about southern state coverage — if you're in Akwa Ibom and unsure, your bill header will confirm it.
PHED covers four states, each with its own NERC Forum office:
| State | NERC Forum Office | Phone | |
|---|---|---|---|
| Rivers State | No 9C, David Nna Layout, off 2nd Artillery Junction, Rumuogba, Port Harcourt | 0814-686-2223 | phforum@nerc.gov.ng |
| Akwa Ibom State | No. 63, Osongama Road, off Oron Road, Uyo | 0806-221-3248 | uyoforum@nerc.gov.ng |
For Bayelsa and Cross River State Forum offices, check the current listing at nerc.gov.ng/forum-offices since these are periodically updated.
KEDCO — Kano Electricity Distribution Company
States covered: Kano, Katsina, and Jigawa
KEDCO serves Nigeria's North-West, operating from its head office at No. 1 Niger Street, Kano. In December 2024, Jigawa State Government acquired a 10% stake in KEDCO — the first state government to become a part-owner of a DISCO — which signals increasing state-level attention to power delivery in that franchise area.
How to recharge your KEDCO meter
Use your bank's USSD code or app, third-party platforms (VTpass, BuyPower, PowerPlug), or KEDCO's self-service functions at kedco.ng. KEDCO's portal has experienced periods of maintenance downtime, so if kedco.ng is unavailable, the third-party platforms are the most reliable backup.
How to contact KEDCO
| Channel | Detail |
|---|---|
| Phone | +234 700 5555 1111, 08151481786, 08177064982, 08026319997 |
| customercare@kedco.ng | |
| Head Office | No. 1 Niger Street, Kano |
| Website | kedco.ng |
| Social media | X: @kedcoplc |
Key Change Token requests with KEDCO are handled specifically through their portal — go to kedco.ng, find the KCT or customer service section, and submit your meter number, name, phone, and email. This goes to a separate team from general complaints, so specify "Key Change Token request" rather than a generic fault report to avoid delays.
Common problems specific to KEDCO customers
KEDCO's service area has experienced significant outages linked to transmission infrastructure faults on the Shiroro-Kaduna 330KV lines and vandalism, which cause widespread area-level blackouts rather than local distribution faults. If your entire neighbourhood or town is out — especially across multiple days — this is more likely a national grid or transmission issue upstream of KEDCO rather than a fault KEDCO can fix immediately from the distribution side. KEDCO publishes allocation updates on its X account (@kedcoplc) during these events, which is often faster than the call centre for understanding the cause and expected timeline.
| State | NERC Forum Office | Phone | |
|---|---|---|---|
| Kano State | No. 2, Miller Road, Bompai, Nassarawa GRA, Kano | 0814-686-2222 | kanoforum@nercng.org |
| Katsina State | No. 17, Hassan Usman Katsina Road, adjacent to Nigerian Midstream & Downstream Petroleum Regulatory Authority, GRA, Katsina | 0703-170-4821 | katsinaforum@nerc.gov.ng |
For Jigawa State, check nerc.gov.ng/forum-offices for the current office address, since it was recently updated.
KAEDCO / Kaduna Electric — Kaduna Electricity Distribution Company
States covered: Kaduna, Kebbi, Sokoto, and Zamfara
KAEDCO, now also trading as Kaduna Electric, covers four states in Nigeria's North-West. Head office: No. 1-2 Ahmadu Bello Way, Kaduna, Kaduna State.
How to recharge your KAEDCO/Kaduna Electric meter
Bank USSD codes and apps, third-party platforms (VTpass, BuyPower), and Kaduna Electric's own website at kadunaelectric.com all support recharging. Token delivery is the same 20-digit SMS process as every other DISCO.
How to contact KAEDCO / Kaduna Electric
| Channel | Detail |
|---|---|
| Phone | 0817-403-5711, 0818-988-4459 |
| info@kadunaelectric.com | |
| Head Office | No. 1-2 Ahmadu Bello Way, Kaduna, Kaduna State |
| Website | kadunaelectric.com |
| Customer care hours | 7am–9pm daily |
Escalation — NERC Forum Offices for KAEDCO states
| State | NERC Forum Office | Phone | |
|---|---|---|---|
| Kaduna State | No. 21A, Degel 2 Road, by Gobir Road, Unguwar Rimi, Kaduna | 0810-680-7299 | kadunaforum@nerc.gov.ng |
| Sokoto State | No. 1, Garba Duba Road, Sokoto | 0906-286-3157 | sokotoforum@nerc.gov.ng |
| Zamfara State | No. 2, Canteen Daji, J.B. Yakubu Road, Gusau | 0906-227-7249 | gusauforum@nerc.gov.ng |
For Kebbi State, check nerc.gov.ng/forum-offices for the current address.
Common problems specific to KAEDCO customers
Kaduna Electric's customer care hours (7am–9pm) are longer than most DISCOs, which means evening calls — when meter units typically run low and people realise they need to recharge — are still within the live support window. Note that Kaduna Electric and KAEDCO refer to the same company; some older documents and third-party platforms still use "KAEDCO" while the company's own current branding is "Kaduna Electric" — select whichever label your payment platform shows, since both route to the same billing system.
IBEDC — Ibadan Electricity Distribution Company
States covered: Oyo, Ogun, Osun, Kwara, and parts of Niger, Ekiti, and Kogi states
IBEDC is the largest electricity distribution company by franchise area in Nigeria, though not by customer numbers. Its headquarters is at Capital Building, 115 MKO Abiola Way (former Ring Road), Ibadan, Oyo State. IBEDC's technical partner is MERALCO, the largest power distribution company in the Philippines. The company went through a period of AMCON receivership after its core investor defaulted on loans, and as of 2025–2026 IBEDC has announced new core investors and a strategic redirection — so if you've had complaints dismissed or been given confused information by IBEDC in recent years, it's worth trying again through current channels since the management situation has been in active transition.
How to recharge your IBEDC meter
Bank USSD codes and apps, third-party platforms (VTpass, BuyPower, PowerPlug, Quickteller), or IBEDC's own portal at ibedc.com. IBEDC has also been active in rolling out free meters under the government scheme — the company resumed installation of over 55,000 free meters as recently announced, and warns customers publicly against paying anyone informally for meter bypasses.
How to contact IBEDC
| Channel | Detail |
|---|---|
| Phone | 0700-123-9999 |
| Head Office | Capital Building, 115 MKO Abiola Way, Ibadan, Oyo State |
| Website | ibedc.com |
| Complaint form | ibedc.com/make-complaints |
| Social media | Facebook: ibedc.ng |
Escalation — NERC Forum Offices for IBEDC states
| State | NERC Forum Office | Phone | |
|---|---|---|---|
| Oyo State | Jibowu Street, opposite Magara Police Station, Iyaganku GRA, Ibadan | 0814-686-2252 | ibadanforum@nerc.gov.ng |
| Kwara State | No. 30, Stadium Road, off Taiwo Road, Ilorin | — | ilorinforum@nerc.gov.ng |
| Osun State | No. 51, Isiaka Adeleke Way, Osogbo | 0906-292-4604 | osogboforum@nerc.gov.ng |
For Ogun, Ekiti, Niger, and Kogi state portions of IBEDC's franchise, check nerc.gov.ng/forum-offices for the relevant Forum office, since IBEDC's multi-state coverage means escalation goes through the Forum office in your specific state, not always Ibadan.
Common problems specific to IBEDC customers
IBEDC's franchise covers a patchwork of states that also overlap with the edges of other DISCOs (AEDC covers parts of Niger and Kogi; IBEDC also covers parts of the same states). If you're in border areas of Niger, Ekiti, or Kogi state and unsure which DISCO you're on, the simplest check is your most recent token receipt or bill header. Attempting to pay under IBEDC when you're actually on another DISCO generates a token that will always fail on your meter regardless of how many times it's re-entered. IBEDC's ongoing management transition also means customers in some areas may have encountered inconsistent complaint responses over the past two years — the company's announcement of new core investors and strategic direction in 2025–2026 is intended to resolve this, and persistence through the formal complaint channel is your best path to resolution during the transition.
What's the Same Across All Four
Regardless of which of these four DISCOs serves you, the process and your rights are identical under NERC regulation:
- NERC gives DISCOs 15 working days to resolve a complaint from the Customer Complaints Unit (CCU) level from the date they acknowledge it in writing. Always get a complaint reference number or acknowledgement letter when you lodge a complaint in person or by email — without it, the 15-day clock is harder to prove.
- You must escalate in writing to the relevant NERC Forum Office within 30 days of your DISCO's final response (or non-response past the deadline). Bring your written complaint, any written response from your DISCO (or evidence of non-response), and supporting documents — bills, token receipts, photos of a damaged transformer if relevant.
- Key Change Tokens are always free — no DISCO may charge you for a TID update or KCT regardless of how the request is framed. If anyone asks you to pay for this, decline and report it to customer care and to NERC.
- Estimated billing is legally capped — check the Monthly Energy Cap document for your DISCO and feeder at nerc.gov.ng each month before disputing a bill. Your DISCO cannot legally bill you above that published cap for your feeder and band.
- Free meters under NMMP/DISREP — none of these four DISCOs is permitted to charge you for a meter issued under the government free meter scheme. Any request for cash payment for a "free" meter should be reported immediately to that DISCO's customer care and to NERC directly.
- Band classification must match your actual supply hours — if you're being billed at Band A rates (highest, for 20-plus hours daily) but consistently receiving Band C or D supply, that's grounds for both a billing dispute and a service failure complaint. Document your actual supply hours over at least a week before raising this.
- NERC Head Office (for all escalations beyond Forum level): phone 09-462-1400, email complaints@nerc.gov.ng.
Prices, contact numbers, and ownership details for Nigerian DISCOs change frequently — KEDCO gained a new state-government shareholder in December 2024, IBEDC is in active management transition, and KAEDCO has recently rebranded to Kaduna Electric. Always verify current contacts directly on each DISCO's official website rather than relying on any single article, and treat any specific naira figures or tariff rates cited anywhere online — including here — as a starting point to cross-check rather than a definitive current figure.
Bookmark this page — we update it when any of these four DISCOs changes a contact channel or complaint process. Which DISCO are you on? Drop your state and your specific issue in the comments and we'll help you figure out the fastest path to a resolution.
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