If you live or run a business in Lagos Island, Victoria Island, Lekki, Apapa, Festac, Surulere, or Ojo — and your bill says "Eko Electricity" or "EKEDC" — this is your DISCO. This guide covers every way to pay your token and every official channel to get a complaint heard, including exactly where to escalate if EKEDC itself doesn't fix it.

Quick Answer

To recharge an EKEDC meter, use your bank USSD code or app, a platform like VTpass or BuyPower, or EKEDC's own self-service portal at ekedp.com. To file a complaint, call 07080671170 or 07001235666, email customercare@ekedp.com, or submit through the online complaint form at ekedp.com/make-complaint. If unresolved within 15 working days, escalate to the NERC Eko Forum Office: 4th Floor, Niger House, 48/50 Odunlami Street, off Marina, Lagos Island — phone 0810-680-7261, email ekoforum@nerc.gov.ng.

Is EKEDC Your DISCO?

Eko Electricity Distribution Company (EKEDC), also written as EKEDP, covers the southern and island parts of Lagos State plus the Agbara industrial area in Ogun State. Its franchise is divided into 12 operational districts: Lekki, Ibeju, Islands (Lagos Island/Marina/Broad Street/Obalende), Ajah, Ajele, Orile, Ijora, Apapa, Mushin, Festac, Ojo, and Agbara. Specifically, these are some of the areas served:

  • Lagos Island — Marina, Broad Street, Obalende, Tafawa Balewa Square
  • Victoria Island and Ikoyi — VI, Ikoyi, Banana Island, Oniru
  • Lekki and Ajah — Lekki Phase 1 and 2, Ajah, VGC, Abraham Adesanya, Sangotedo
  • Apapa — port areas, industrial zones
  • Festac, Ojo, Orile, Mushin, Surulere, Ijora — other parts of the southern mainland

If your bill or meter receipt shows "EKEDC" or "Eko Electricity" or the portal address webportal.ekedc.com, you're in this franchise. Note: as of January 2025, EKEDC's ownership changed — Transgrid Enerco (a consortium of North-South Power, Axxela, and Stanbic Infrastructure Growth Fund) acquired a 60% stake from the previous owner West Power & Gas, though the company continues to operate under the EKEDC brand and the same customer-facing channels.

How to Recharge Your EKEDC Meter

Every one of these methods produces the same 20-digit token:

  • Bank USSD code — dial your bank's code (e.g. *737# GTBank, *966# Zenith, *901# Access), select Pay Bills, choose Eko Electricity or EKEDC, enter your meter number and amount.
  • Bank mobile app — go to Pay Bills, then Electricity, then search for EKEDC; process is identical to USSD but with the ease of a saved meter number.
  • Third-party platform — VTpass, BuyPower, Quickteller, and IRecharge all support EKEDC directly.
  • EKEDC self-service web portal — webportal.ekedc.com lets you buy tokens and check your account without going through a third party; no platform charge applies.
  • EKEDC official website — ekedp.com has a direct pay link under the payment section.
  • Physical cash offices — each of the 12 districts maintains at least one walk-in cash office for in-person payment.

To check how many units remain on an EKEDC prepaid meter, press 65 on the meter keypad — the current balance displays immediately without needing to contact anyone.

How to Lodge a Complaint With EKEDC

EKEDC's official complaint channels:

  • Phone — 07080671170 or 07001235666 (call centre)
  • Email — customercare@ekedp.com
  • Online complaint form — ekedp.com/make-complaint
  • Social media — EKEDC operates verified pages on Facebook (facebook.com/ekoelectricity), Instagram (@ekedpng), and X (@EKEDP), and responds to complaints raised there

When you contact EKEDC, have your meter or account number, your district, and a clear description of the issue ready before you reach out. A complaint logged with a reference number moves faster than one that starts as a phone call with no follow-up in writing. If the issue involves billing or a failed token purchase, include any relevant SMS receipts or transaction references.

NERC regulations give DISCOs 15 working days to resolve most complaints from the date of acknowledgement at the Customer Complaints Unit (CCU) level. If your complaint is more technical or complex, that window may extend — but if more than three weeks pass with no meaningful response, you have a clear case for escalation.

What to Have Ready Before You Contact EKEDC

The fastest way to resolve any EKEDC complaint is to arrive at the conversation with the right information already assembled, rather than hunting for it while an agent waits on the line or an email thread drags on asking for clarification:

  • Your meter or account number — printed on the meter itself, on your installation slip, or on any previous bill or receipt. Prepaid meter numbers on EKEDC's network are typically 11 digits.
  • Your district — Lekki, Apapa, Mushin, Islands, Festac, Ojo, etc. If you're unsure, your bill or any previous official correspondence from EKEDC will list it.
  • Your tariff band — A, B, C, D, or E, which also appears on your bill or can be confirmed by calling the call centre.
  • The specific problem in plain terms — what happened, when it started, and what you've already tried. "Token rejected since Monday, meter shows Error 6" is more actionable than "my light is not working."
  • Transaction references for any failed purchases — available in your bank's transaction history or in the order history of whichever platform you used.

If your complaint involves a billing dispute specifically, pull your last two to three bills or token receipts before you call. A complaint that includes specific dates and specific figures is resolved in far fewer exchanges than one that describes the problem in vague terms and has to be reconstructed during the conversation itself.

Reporting a Technical Fault or Infrastructure Issue

Billing complaints and technical faults are routed differently at EKEDC, though both start at the same call centre numbers. When reporting a fault, the key distinction to communicate clearly is whether it's a single-property issue or a wider area fault:

  • If only your property has no supply and nearby homes do, check your distribution board and fuses before logging the fault, since EKEDC cannot dispatch a crew to fix what turns out to be an internal wiring issue, and it wastes your time waiting for a crew that has no work to do when they arrive.
  • If the whole street or wider area is affected, mention this directly — "the transformer at [landmark] appears to have gone off, affecting the entire street since [time]" — since area-level faults get dispatched differently to single-property reconnection jobs.
  • For safety emergencies like a fallen or sparking power line, call both EKEDC's hotline and emergency services immediately, since a live line on the ground is both a DISCO fault and a public safety situation.

How to Escalate Beyond EKEDC

If your complaint isn't resolved satisfactorily, the NERC Eko Forum Office is your next step:

NERC Eko Forum Office 4th Floor, Niger House, 48/50 Odunlami Street, off Marina, Lagos Island, Lagos State Phone: 0810-680-7261 Email: ekoforum@nerc.gov.ng

You typically have 30 days from EKEDC's final response to escalate to the Forum. Bring your written complaint, EKEDC's written response (or evidence that you've been waiting beyond the standard period with no resolution), and supporting documents like bills, receipts, or token references. If the Forum's resolution still doesn't satisfy you, escalate to NERC headquarters directly: phone 0201 344 4331 or 0908 899 9244, email complaints@nerc.gov.ng.

Meter Applications With EKEDC

To apply for a prepaid meter with EKEDC — whether free (under the government NMMP/DISREP scheme) or through the paid MAP route — register on ekedp.com, complete your KYC with your NIN and valid ID, and submit your application. EKEDC's website has specific sections for new connections and meter applications. EKEDC has stated that Band A and B customers were among those eligible under the most recent MAF (Meter Acquisition Fund) Tranche B rollout, so if you fall in one of those tariff categories and you're still unmetered, it's worth applying even if you applied before and were placed on a waitlist, as new allocation batches are being processed into 2026.

Important Context for EKEDC Customers Specifically

EKEDC vs IKEDC — the most common source of confusion in Lagos If you're in Lagos and unsure which DISCO you're on, the fastest check is your most recent bill or token receipt. Broadly, EKEDC covers the south and the islands; IKEDC covers the north. If you're near Lagos Island, VI, Lekki, Festac, or Apapa, you're almost certainly EKEDC. If you're in Ikeja, Oshodi, Ikorodu, Shomolu, or Agege, you're almost certainly IKEDC. Paying a token on the wrong DISCO's platform is one of the most common reasons a valid payment produces a rejected token.

Excel Electricity Distribution Company In October 2025, EKEDC registered Excel Electricity Distribution Company as a subsidiary specifically for Lagos State operations, as part of compliance with the Lagos State Electricity Law and new state-level licensing. This doesn't mean you have a new DISCO yet, but it's worth knowing for the future — if Lagos State's energy market reorganization moves further along, some EKEDC customers may eventually migrate to the subsidiary entity. For now, all payment and complaint channels remain the same.

High Band A concentration in VI, Ikoyi, and Lekki EKEDC's Victoria Island, Ikoyi, and Lekki areas are heavily Band A classified, meaning customers there pay the highest tariff rates and are also supposed to receive the best supply (20+ hours daily). If you're in these areas and paying Band A rates while consistently receiving far less than that, you have an active service failure complaint right, not just a general frustration — see Article 5 of this blog series for how to structure that kind of complaint.

Common Problems Specific to EKEDC Customers

Paying on the wrong DISCO (IKEDC vs EKEDC) If you buy a token using IKEDC's code or platform when you're on EKEDC, the token generated is valid for an IKEDC meter, not yours. Contact whoever you paid through immediately with your transaction reference and the correct DISCO; most platforms can redirect or reverse the transaction if you catch it fast.

Token purchased but webportal.ekedc.com is down If EKEDC's own portal is slow or unresponsive when you try to verify a transaction, don't retry multiple times — check your SMS and email first, since the token delivery goes through a separate backend system and usually arrives even when the portal is having issues. If the token genuinely isn't there after 20 minutes, contact EKEDC's call centre with your payment reference.

Outage affecting only your premises vs. a wider street or area If the whole street has no light, that's a technical fault for EKEDC's operations team. If everyone else has light but you don't, that's likely an internal supply issue specific to your connection or a tripped breaker — check your own distribution board before logging a fault, since EKEDC can't dispatch a crew for what turns out to be a household wiring issue.

Quick Reference Contact Card

Channel Detail
Head Office 24 Marina, Lagos Island, Lagos State
Phone (call centre) 07080671170, 07001235666
Email customercare@ekedp.com
Website ekedp.com
Self-service portal webportal.ekedc.com
Online complaint form ekedp.com/make-complaint
NERC Eko Forum (escalation) 4th Floor, Niger House, 48/50 Odunlami Street, off Marina, Lagos Island
NERC Eko Forum phone 0810-680-7261
NERC Eko Forum email ekoforum@nerc.gov.ng
NERC Head Office 0201 344 4331, complaints@nerc.gov.ng

Contact details, ownership, and portal URLs for EKEDC have changed more than once in recent years — most significantly the January 2025 ownership transfer from West Power & Gas to Transgrid Enerco — so if anything in this guide doesn't match what you find when you visit ekedp.com, go with what the current website shows over any older article — including this one.

Bookmark this page — we update it whenever EKEDC changes its channels or complaint process. Got an EKEDC-specific issue that isn't covered here? Drop your district and the exact problem in the comments and we'll help you work out the next step. Mention whether it's a billing issue, a token problem, or a supply fault, since each one follows a different path through EKEDC's complaint structure.